WebJoint is a cannabis-specific software solution that caters primarily to licensed delivery services and dispensaries operating in compliant markets, especially California. Designed with the complex logistics of cannabis delivery in mind, WebJoint offers a suite of operational tools including real-time fleet management, automated inventory controls, compliance tracking, e-commerce integration, and customer engagement features. Its robust delivery infrastructure and white-labeled solutions have made it a top choice for many cannabis businesses looking to streamline and scale operations.
Pros:
1. Purpose-Built for Cannabis Delivery
What sets WebJoint apart is its deep focus on delivery services. The platform allows dispensaries to create “dynamic kits,” essentially pre-packaged mobile inventories that drivers can carry legally in compliance with state limits. Real-time inventory syncing ensures that items sold on the road are instantly reflected in back-end systems. Route optimization tools and integrated driver tracking help businesses reduce delivery times and fuel costs, while simultaneously boosting customer satisfaction.
2. METRC Integration and Compliance Reporting
WebJoint integrates with California’s METRC system, automating a significant portion of compliance tasks. This includes product tagging, manifest generation, and automatic sales reporting—crucial components for staying within the bounds of state regulations. For operators juggling multiple licenses or locations, WebJoint’s centralized dashboard helps ensure nothing falls through the cracks.
3. E-Commerce and Marketplace Compatibility
The platform also provides cannabis brands and delivery services with their own white-labeled online storefronts. Customers can place orders directly through these sites or via integrations with third-party marketplaces like Weedmaps. This dual approach maximizes exposure while maintaining a consistent brand experience.
4. Highly Responsive Customer Support
Many users rave about WebJoint’s customer service. According to verified reviews, WebJoint’s support team is quick to respond to technical issues and highly receptive to user feedback. One delivery operator stated, “No other software company in this space has matched the level of technical and operational support we’ve received from WebJoint. It feels like they genuinely want us to succeed.”
Cons:
1. Steep Learning Curve for New Users
Despite its strengths, WebJoint’s complexity can be intimidating for new users. Because the system is rich in features, it takes time to learn how to navigate all its modules efficiently. As one dispensary manager described, “Expect a few weeks of training and onboarding to really feel comfortable using the system day-to-day.”
2. Limited Design Customization
While WebJoint offers white-label website solutions, some users feel that the front-end design options are restrictive. Businesses looking for more advanced customization—like UX modifications or enhanced checkout flows—might find themselves limited without third-party developers.
User Testimonies:
One CEO of a multi-location cannabis logistics firm said, “We’ve scaled from 50 to over 200 daily deliveries since onboarding WebJoint. The software does most of the heavy lifting—inventory, routing, and even automated texts to customers. It’s been a game-changer.”
Another user commented on its operational benefits: “Having live tracking and inventory syncing gave us visibility we didn’t have before. Drivers are more accountable, and customers love the updates.”
Key Takeaways:
WebJoint is a powerful and reliable solution for cannabis operators focused on delivery, especially in California’s strict regulatory environment. While there is a learning curve and some room for improvement in web customization, the platform’s strengths in compliance, fleet logistics, and e-commerce make it a standout option. For dispensaries serious about scaling operations and maintaining compliance, WebJoint is worth the investment.